The job holder provides assistance, advice, and solutions for software problems (e.g. application malfunctions, understanding issue, etc), investigating problems, identifying their root causes, and suggest solutions and/or pathways to them. Working as a bridge between Clients and Development team regarding requirement gathering, CAS Software's trouble shooting, managing web-based project management and issue tracking Software, SMS related matters and creation etc..

Responsibilities:

▪️Taking ownership of customer issues reported and seeing problems through to resolution
▪️We technical Software Support Department is for ensuring that systems will support their business and mission goals.
▪️Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
▪️In our Department Technical Support Engineer responsibilities include resolving configuring operating systems and using remote desktop connections to provide immediate support
▪️Ask customers targeted questions to quickly understand the root of the problem
▪️Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
▪️Follow up with clients to ensure their IT systems are fully functional after troubleshooting
▪️Gather information and requirement of the clients, analyze them and send it to software development department according to the clients demand.
▪️Testing the software if found error and reports it to the development department for the correction.

Requirements:

▪️Education: Bachelor’s in IT/CS/CE or BS/B.A. with DIT

▪️Experience: 3-4 years experience in related field.

Location: Lahore